Set it up from a distance

Most of setup happens on their device. If you live apart, do it together on a call. This guide has the steps in order, with words you can read out.

Before the call

• Send the invitation first, from Create your account and invite them.
• Find out which device they’ll use: an iPad or iPhone, an Android tablet or phone, or a laptop.
• Check they can open their email on that device.
• Print this guide, or keep it open on another screen.
• Use a video call if you can, so you can see what they see. If not, ask them to put you on speaker so their hands are free.

On the call

Read out the words in quotation marks, and wait for each step to finish before starting the next.

1. The invitation. “Open your email and find the invitation from Corasom. It has my name in it. Tap the link.” If Corasom asks how they’ll use it: “Choose ‘Someone cares for me’.”

2. The code. “Corasom has sent you another email, with six numbers in it. Go back to your email, find it, and type the six numbers in.”

3. The welcome screen. “Read the welcome screen, then tap ‘I understand’.”

4. The home-screen icon. The icon may look plain for now.

   • iPad or iPhone: “Tap the square with an arrow pointing up. Scroll down, tap ‘Add to Home Screen’, then tap ‘Add’.”
   • Android: “Tap the three dots in the top corner, then tap ‘Add to Home screen’.”

5. The first check-in. “Tap the big ‘I’m OK’ button.” Stay on the call until “Checked in” appears on your screen.

If the email hasn’t arrived

• Ask them to check junk or spam, and in Gmail, the Promotions tab.
• Wait a minute, then ask for a new code.
• Check the email address you sent the invitation to.

If it doesn’t work today

That’s fine. The invitation lasts 48 hours, so you can try again tomorrow. Fix sign-in problems covers the usual snags.