Fix sign-in problems
Troubleshooting 1 min read
By the end
You’re signed in, or you know exactly what to try next.
The code email hasn’t arrived
- Wait a minute. Codes can take a moment.
- Check junk or spam, and in Gmail, the Promotions tab.
- Check the email address is spelled right.
- Ask for a new code.
“This invitation can’t be used”
Invitations last 48 hours, and each one works once. Ask whoever invited you to send a new one.
“No account found”
There’s no account for that email address yet. Sign up instead, using the email address the invitation went to, so the invitation finds you.
You signed in a different way last time
That’s fine. With the same email address, a code and a social sign-in open the same account.
“You’re already connected to this person” or “An invitation to this email is already pending”
You’re already linked to that person, or an invitation is waiting for them to accept.
Try it in the demo (opens in a new tab)
Last checked 14 October 2026 · Still stuck? Email [email protected] and a person will answer.